This Service Agreement ("Agreement") is a legally binding contract between you ("Client", "you", "your") and PixelCraftrs ("we", "us", "our"), a web design and development service based in Singapore.
By submitting a project inquiry form, signing a proposal, or otherwise engaging our services, you agree to be bound by this Agreement.
1. Services
1.1 Packages
We offer the following service packages:
Launch Package
- Up to 4 pages
- Custom website design (mobile-responsive)
- Professional copywriting
- On-page SEO setup
- Fast, secure hosting with SSL
Growth Package
- Up to 8 pages
- Everything in Launch
- Google Analytics setup
- Google My Business optimization
- 2 SEO blog posts per month
- Monthly performance report
- Up to 4 content updates per month
Social Media Add-On
- 8 posts per month
- 2 platforms (Instagram, Facebook, LinkedIn, or TikTok)
- Content scheduling and publishing
- Custom graphics and captions
1.2 Exclusions
Unless explicitly agreed in writing, the following are not included:
- E-commerce functionality
- Custom web applications or databases
- Third-party integrations (CRM, booking systems, payment gateways)
- Photography or videography
- Logo design or branding
- Content in languages other than English
- Domain registration fees (charged at cost if required)
- Additional pages beyond package limits
2. Pricing
2.1 Current Fees
| Package |
One-Time Fee |
Monthly Subscription |
| Launch |
SGD $2,000 |
SGD $150/month |
| Growth |
SGD $3,500 |
SGD $400/month |
| Social Media Add-On |
— |
SGD $500/month |
All prices are in Singapore Dollars and inclusive of 9% GST. Prices are subject to change; the fees quoted in your proposal or confirmation will apply to your project.
2.2 Payment Schedule
One-Time Fee:
- No deposit required
- 100% due upon design approval, before website launch
- Payment due within 7 days of approval
Monthly Subscription:
- Begins on website launch date
- Billed automatically via Stripe
- Charged on the same date each month
2.3 Payment Authorization
By engaging our services, you authorize PixelCraftrs to:
- Charge your payment method for the one-time fee upon design approval
- Set up and charge recurring monthly subscription fees via Stripe
- Retry failed payment attempts as per Stripe's standard retry schedule
2.4 Late Payment
One-Time Fee:
- 7+ days overdue: Website launch delayed
- 14+ days overdue: 5% late fee applied
- 30+ days overdue: Project cancelled; all work retained by PixelCraftrs
Monthly Subscription:
- 3+ days overdue: Website may be suspended
- 7+ days overdue: Website taken offline
- 14+ days overdue: Service terminated
2.5 Price Changes
Monthly subscription fees may be adjusted with 30 days written notice. You may cancel before new pricing takes effect.
2.6 Refunds
- Before design approval: You may cancel with no payment obligation, but forfeit all work produced
- After design approval: No refunds; full payment is due
- Monthly subscriptions: No refunds for partial months
3. Project Timeline
3.1 Delivery
Websites are typically completed within 7 business days from receipt of all required materials, subject to timely feedback and approvals.
3.2 Client Delays
If you fail to provide required materials or feedback within 5 business days of our request, we may:
- Extend the project timeline
- Place the project on hold
- Invoice for work completed to date
4. Client Responsibilities
4.1 Required Materials
You agree to provide the following within 48 hours of project start:
- Completed website questionnaire
- Logo files (vector format preferred)
- Brand colors and fonts (if established)
- Photos and images (or approval to use stock images)
- Any existing content to be included
- Domain access credentials (if applicable)
4.2 Feedback & Communication
You agree to:
- Respond to feedback requests within 5 business days
- Consolidate revision feedback into a single response per round
- Designate a single point of contact with decision-making authority
4.3 Content Accuracy
You are solely responsible for:
- Accuracy of all information provided
- Legal right to use materials you provide (logos, images, text)
- Compliance with applicable laws
- Ensuring content does not infringe third-party rights
5. Revisions & Changes
5.1 Design Revisions
- 2 rounds of design revisions included
- Each round = all feedback consolidated and addressed once
- Additional rounds: SGD $150 per round
5.2 Out of Scope
The following require a separate quote:
- New pages beyond package limits
- Structural or layout changes
- New features or functionality
- Design overhauls or rebranding
- E-commerce or booking systems
6. Intellectual Property
6.1 Before Payment
Until full payment is received:
- All designs, code, and content remain our exclusive property
- You receive no rights, license, or ownership
- We may display watermarks on preview sites
6.2 After Payment
Upon full payment:
- You receive ownership of the final website (HTML, CSS, JavaScript)
- You receive ownership of custom-written copy
- Ownership is for delivered materials only
6.3 Our Retained Rights
We retain:
- Right to use code and methodologies on other projects
- Right to display your website in our portfolio and marketing
- Ownership of work not included in final delivery
6.4 Third-Party Assets
Stock images, fonts, and icons are licensed, not owned. You agree to comply with their license terms and not extract them for other uses.
6.5 Your Materials
You retain ownership of materials you provide. You grant us a license to use them for the project and portfolio purposes.
7. Hosting & Maintenance
7.1 What's Included
Monthly subscription includes:
- Website hosting on secure servers
- SSL certificate (HTTPS)
- Regular backups
- 99.9% uptime target
- Security monitoring
- Unlimited minor edits (per Section 5.2)
- Bug fixes for our work
- Blog posts and reports (Growth package only)
7.2 Subscription Term
- Minimum term: 3 months
- After minimum: Cancel anytime with 14 days written notice
- Upon cancellation: Website files provided within 7 days
7.3 Migration
If you wish to move hosting elsewhere:
- 14 days written notice required
- We will provide website files in standard format
- Migration assistance: SGD $200 (optional)
- We are not responsible for issues with third-party hosting
8. Warranties & Disclaimers
8.1 Our Warranty
We warrant that:
- Services will be performed professionally
- The website will function as demonstrated
- We have the right to provide these services
8.2 Bug Fixes
Functional bugs reported within 30 days of launch will be fixed at no charge, provided they relate to our work and not third-party services or your modifications.
8.3 Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Services are provided "as is" after the 30-day warranty period
- We make no guarantees regarding search rankings, traffic, leads, or revenue
- We are not responsible for third-party service outages
- We do not warrant uninterrupted or error-free operation
8.4 SEO & Results
While we implement SEO best practices, we do not guarantee specific rankings, traffic, leads, or business results. Search algorithms are controlled by third parties.
9. Limitation of Liability
9.1 Liability Cap
Our total liability for any claims shall not exceed the fees paid by you in the 3 months preceding the claim.
9.2 Exclusions
We are not liable for:
- Loss of profits, revenue, or opportunities
- Loss of data (except from our gross negligence)
- Indirect, incidental, or consequential damages
- Damages from your use of the website
- Damages from third-party services
9.3 Force Majeure
Neither party is liable for delays caused by circumstances beyond reasonable control (natural disasters, war, pandemic, power outages, internet disruptions).
10. Indemnification
You agree to indemnify and hold harmless PixelCraftrs, its owners, employees, and contractors from any claims, damages, or expenses arising from:
- Content or materials you provide
- Your use of the website
- Your breach of this Agreement
- Infringement of third-party rights
- Your business activities
This obligation survives termination.
11. Confidentiality
Both parties agree to keep confidential any proprietary information disclosed during the project.
Portfolio Rights: You agree that we may display your completed website in our portfolio and marketing materials, and reference you as a client. You may opt out by notifying us in writing before project completion.
12. Termination
12.1 By You
Before design approval:
- You may cancel with no payment obligation
- You forfeit all work produced
After design approval:
Monthly subscription:
- Cancel anytime with 14 days notice (after 3-month minimum)
- No refunds for partial months
12.2 By Us
We may terminate immediately if you:
- Fail to pay within 14 days of due date
- Fail to provide materials for 14+ days
- Breach any material term
- Engage in abusive or unreasonable behavior
Upon termination for cause:
- All fees for completed work become due
- We retain all work until payment
- No refunds issued
13. Dispute Resolution
13.1 Governing Law
This Agreement is governed by the laws of the Republic of Singapore.
13.2 Process
- Negotiation: Good-faith discussions for 14 days
- Mediation: Singapore Mediation Centre if negotiation fails
- Litigation: Courts of Singapore (exclusive jurisdiction)
13.3 Legal Fees
The prevailing party may recover reasonable legal fees from the other party.
14. General
- Entire Agreement: This is the complete agreement; supersedes prior discussions
- Amendments: Changes require written agreement or acceptance of updated terms
- Severability: Invalid provisions do not affect remaining terms
- Waiver: Not enforcing a provision doesn't waive future enforcement
- Assignment: You may not assign without consent; we may assign to successors
- Relationship: We are an independent contractor, not your employee or partner
- Notices: May be sent via email or WhatsApp to provided contact details
15. Acceptance
By submitting a project form, signing a proposal, or confirming engagement via email or WhatsApp, you confirm that:
- You have read and understood this Agreement
- You have authority to bind your business to these terms
- You agree to all terms and conditions
- You authorize payment charges as described
- You consent to electronic communications
Contact
PixelCraftrs
Singapore
Agreement Version 1.0